Managing rejection reasons

Last updated: August 16, 2026

Rejection reasons are the list recruiters pick from when they reject a candidate — they drive your rejection reporting and can trigger a specific rejection email. This article covers creating, organising, and turning reasons on or off.

Who can do this: Admin, Super Admin.

Where to find it: Settings → Job and Applications → Rejection reasons.

Create a rejection reason

  1. Go to Settings → Job and Applications → Rejection reasons.

  2. Click Add rejection reason.

  3. Name the reason. Optionally nest it under an existing category, and optionally attach a rejection email template so that email gets suggested automatically when someone rejects a candidate with this reason.

  4. Save.

Group reasons into categories

Rejection reasons support a hierarchy — group related reasons under a parent category (for example, several specific reasons under a "Skills mismatch" category) instead of keeping everything in one flat list.

Turn a reason off instead of deleting it

You can either disable a reason or delete it outright. Disabling removes it from the picker recruiters see going forward without deleting the reason record itself — the safer choice if the reason has already been used on past rejections you want to keep intact.

Good to know

  • "Below AI score threshold" is a system-default reason present on every account, including new ones — it's there even if Auto-reject is turned off on all your jobs. It isn't something you create yourself, but you can disable it from this same settings page if you don't want it available.

  • Each reason can have its own rejection email template attached, so the right templated message gets suggested automatically based on the reason picked.

  • Rejection Reason is included in data exports, alongside Candidate Source and Job Closure Reason.

FAQ

We see the "Below AI score threshold" rejection reason turned on, and it appears we don't have the ability to turn it off — can you help?

Yes — you can disable "Below AI score threshold" the same way you'd disable any other reason, from Settings → Job and Applications → Rejection reasons. It ships on by default on every account, but it isn't locked on.

Need help?

If you have questions or need assistance, reach out to us at support@kula.ai or use the in-app chat.