Rescheduling and cancelling an interview

Last updated: September 25, 2026

Plans change after an interview is already booked. Kula gives you a few ways to handle that, depending on how the interview was originally scheduled and whether you want to pick the new time yourself or let the candidate do it again.

Who can do this: Recruiter, Hiring Manager, Admin, Super Admin on jobs they have access to.

Where to find it: Use these actions from the scheduled interview's menu on the candidate's Interview activity.

Path: Jobs > Candidates > Current stage > Edit/Reschedule/Cancel Interview.

Rescheduling manually

Click Edit interview to change the interview's time, interviewers, or location yourself, the same way you set it up originally.

If your account has the Coordinator Agent turned on, Reschedule with AI does the same thing without you having to work out a new time by hand.

Rescheduling a self-scheduled interview

If the interview was originally booked through a self-schedule link, you'll also see Send additional slots. This cancels the existing booking and sends the candidate a new self-schedule link, instead of you picking a new time for them.

Note: Sending additional slots always cancels the existing booking. This applies even if the interview already happened or the candidate was marked a no-show — the booking is then recorded as cancelled rather than completed.

Cancelling an interview

Click Cancel interview. Kula asks you to confirm, since this removes the interview from the calendars of the candidate and every interviewer. There's no separate reschedule step here; if you also want a new time, use Edit interview, Reschedule with AI, or send a new self-schedule link instead.

Good to know

  • You need a connected calendar. Edit interview, Reschedule with AI and Send additional slots all rebook on real calendars, so Kula asks you to connect your calendar first if you haven't.

  • Reschedule with AI only appears when the Coordinator Agent is on. It's greyed out while an AI session is already running for the interview, and hidden after a call to the candidate reached a wrong number.

  • Send additional slots only appears for self-scheduled bookings. An interview you booked yourself shows Edit interview instead.

  • Transferred applications are read-only. If the candidate's application was transferred to another job, the only action left on the interview is Mark as no-show.

FAQ

  • Does cancelling tell the candidate?
    Cancelling removes the interview from the calendars of the candidate and every interviewer. Kula asks you to confirm before it does this.

  • How do I let the candidate pick a new time?
    If they booked through a self-schedule link, use Send additional slots. Otherwise cancel the interview and send a new self-schedule link — see How to send a self-schedule link to a candidate. Why don't I see Reschedule with AI?
    It only shows when your account has the Coordinator Agent turned on. See Setting up the Coordinator Agent.

Need Help?

If you have questions or need assistance with setup, feel free to reach out to us at support@kula.ai or use the in-app assistance.